This privacy policy sets out how the Glendower Hotel uses and protects any information that you give the Glendower Hotel when you use this website. The Glendower Hotel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Glendower Hotel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 2018.

What we collect

We may collect the following information:
– name and job title
– contact information including email address
– demographic information such as postcode, preferences and interests
– other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping. We may also use this information to improve our products and services.We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at reception@glendowerhotel.co.uk. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you and if you would like a copy of the information held on you please write to the Glendower Hotel, North Promenade, Lytham St Annes, Lancashire, FY8 2NQ or email reception@glendowerhotel.co.uk. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. 

Our General terms & Conditions will apply to all reservations made at our property

Loss or Damage

The Guest is responsible to the Glendower Hotel for any loss or damage caused by any act or neglect of the Guest and shall pay the amount required to make good this damage.  Should any loss or damage come to light after the Guests have departed, we reserve the right to charge the guest’s credit/debit card or to send an invoice for the amount required to make good or remedy such damage or loss as the guest has caused. 

No Smoking Policy

For the comfort of all guests and to conform to legal requirements the Glendower Hotel operates a Strictly No Smoking Policy.  We reserve the right to terminate a guests stay if this policy is ignored and to apply a deep cleaning charge of £100.00.

Cancellation Terms

Advance Paid /Saver Rates are all strictly non-refundable. Flexible Rates are free to cancel until 9.00am, 48 hours before your day of arrival.  If you cancel or amend after this time you will be charged the cost of your first night’s stay. Rates that require deposit’s – the deposit taken in accordance with the rate detail is strictly non-refundable. If you wish to review, adjust or cancel your reservation then please refer to the conditions on your confirmation email. Please note that you may be charged for your cancellation in accordance with our cancellation policy as referred to on your reservation. No-Shows will be charged for the first night’s accommodation.   

Glendower Hotel Access Statement

 The Glendower Hotel aims to ensure that all guests, staff & visitors can enjoy our facilities and are made to feel welcome regardless of their access needs. The following Statement sets out to describe our Facilities and Services in detail to help enable access for all. 

Hotel Location

The Glendower is in Lytham St Annes, North Promenade FY8 2NQ. We are situated facing St Annes North Beach & Sand Dunes. Access to the Hotel entrance is via North Promenade. We are approx. a 5-minute walk from St Annes Town Centre and 3 miles from Lytham Town centre and 3 miles from Blackpool Town centre. The closest Train Station is St Annes a 5-minute taxi ride or a 15-minute walk. Blackpool Central Train Station is a 25-minute Taxi Journey and Lytham Train Station is a 15-minute Journey. Both Manchester Airport & Liverpool John Lennon Airports are the closest public airports, and both are approx. 50-60miles from the Glendower. Regular Buses run from both Lytham and Blackpool and details can be found at blackpooltransport.com Local St Annes taxi company which we use, and which can supply – Wheelchair Accessible, Pet Friendly and Minibus Taxis by pre-booking is Whites and details can be found at: www.whitesidetaxis.co.uk.

Pre Arrival

You can contact us via Telephone – 01253 723241. Via Email – reception@glendowerhotel.co.uk. Via Post or for deliveries – Glendower Hotel, 32-36 North Promenade, Lytham St Annes, FY8 2NQ, Reservations can be made by Telephone or On-Line at www.glendowerhotel.co.uk.

Arrival & Car Parking

The Glendower Hotel Car Park is at the front of the building; all spaces are clearly marked with white lines. 2 x designated Disabled spaces 3 x designated EV Charging spaces and 40 total car parking spaces which are taken on a first arrival basis. Overflow parking is available at weekends. The car park is flat with a tarmac surface. The hotel entrance leads directly from the car park. There is a flagged gentle slope leading to the front door. The front door is usually open however if closed on arrival there is an automatic push button opener on the right side. Once through the front door there are two automatic opening glass doors all on the level. Assistance with luggage will be given on request. 

Reception

The hotel reception desk is directly opposite the front door entrance. The area is carpeted with a gentle slope leading from the reception desk to the hotel lift. The hotel reception desk has two height levels, the lower one is suitable for wheelchair users.  

Public Areas & Facilities

All public areas lead from reception. Free Wifi is available throughout the Glendower. The Bar is to the right of reception and is of flat vinyl flooring with moveable assorted tables & chairs. Coast Brasserie leads from the bar again on the level and is a mixture of carpet and vinyl flooring again with moveable tables & chairs. To the right of the reception desk is our hotel residents lounge which is fully carpeted with moveable salon furniture. The corridor to the lift is also to the right and is carpeted throughout. We are a pet friendly hotel – however the lounge and Coast Brasserie are kept Pet Free except for guide and Assistance dogs. Public toilets ladies & gents including wheelchair accessible toilet are situated in the corridor from reception to the lift. The accessible toilet has a disabled toilet alarm fitted. There is low level background music playing in all public areas. The hotel lift does access both 1st & 2nd floor but not all bedrooms.The Hotel Brasserie is full waiter service to your table for both breakfast and dinner. The Hotel Bar offers waiter service on request. 

Bedrooms & Corridors

The Glendower Hotel has a total of 61 bedrooms of mixed size and aspect over two floors. We do not have ground floor bedrooms.The Glendower has one designated wheelchair accessible twin bedroom. The Glendower has 12 pet friendly bedrooms of mixed size and aspect. The Glendower Hotel bedrooms are fully en-suite. The Glendower has a mixture of both bath and walk-in shower facilities. The Glendower can provide, toilet booster seats, shower chairs and portable bathroom grab handles on request. Anti-slip bathmats can be found in every bedroom’s bathroom. All bedroom corridors are fitted with PIR lighting – motion sensors. All corridor fire doors are fitted with magnetic automatic release fittings in the event of fire. We have areas of safe refuge with “Evac Chairs” on both levels outside of the lift. Wheelchairs are not allowed on the 2nd. Some of our bedroom corridors have steps in the middle due to the age and structure of the Hotel – it is advised that all guests requiring complete level access contact the Hotel directly in advance of their reservation. 

Emergency

The nearest hospital with an A&E unit is Blackpool Victoria – 5 miles. The nearest NHS Walk-In Centre is Blackpool Whitegate Drive – 5miles. The nearest pharmacy is Boots – 3/5 St Annes Road West – 5 minute walk. The Glendower tests its Fire alarms every Monday at 11.00 am. The Glendower Fire Alarm is sound only – all and any vulnerable guests will be noted for the fire. Officer for assistance in the event of emergency. If you require any further information, please do not hesitate to contact us directly on 01253 723241 or at reception@glendowerhotel.co.uk.

Glendower Hotel Environmental Policies & Environmental Pledge

At the Glendower Hotel, we believe in promoting Environmental, Social, and Economic Sustainability in all aspects of our operations.  Our goal is to minimise our environmental footprint, enhance community engagement, and provide. Comfortable yet responsible hospitality for our guests. We recognise clearly our responsibility to protect the planet and contribute positively to society and future generations. Through ongoing teamwork & commitment we strive to create a sustainable and enjoyable experience for our guests, employees, and the local community.

We are committed to: for 2025/26.

• Complying with all legal environmental legislation applicable to our business.

• Annually review policy and set future goals.

• Staff training – continuously provide ongoing training for staff on our environmental & sustainable practices.

• A policy of eliminate, reduce, reuse, recycle.

• General waste reduction – zero waste to landfill guarantee a future goal.

• Sharing our environmental policy with all Hotel Partners/guests/suppliers both online and on demand.

• Sourcing all Food Produce from local and regional suppliers to lessen carbon footprint and build on local connections.

• Continued policy of using free range eggs only.

• Regular monitoring and sharing of hotel policy for energy & water consumption with all team members.

• Promoting the Fylde Coast as an area of natural beauty to all our guests.

• Reducing our annual carbon footprint by monitoring all waste, emissions, gas & electricity usage -10% goal.

• Improve the procurement of all consumables to focus on green credentials & sustainability where possible.

• The Glendower staff appointed “Eco Warrior” this role helps with staff engagement, information gathering and bringing new ideas to the Management Team.

• Growing our own herbs for garnish.

• Assisting Fylde Council with a “Beach Clean-Up” at the end of the season.

Glendower Hotel Current Environmental & Sustainable Operations

• Use of LED Lighting throughout the Glendower – giving a 75% energy saving in comparison to traditional bulbs.

• Use of PIR (Motion Sensor) lighting through all bedroom corridors & public toilets.

• The Glendower recycles all – cardboard, paper, glass & plastic, waste cooking oil and batteries.

• Dual flush toilets in all bedrooms and public toilets – using an average 25% less water than traditional toilet flush.

• EV chargers – the Glendower currently has 3 EV charging stations.

• Laundry – guests are encouraged to re-use towels with a simple procedure for new, noted on each bathroom wall.

• Linen change is every 3 days for longer stay guests.

• All bedroom’s complimentary toiletries are now in recyclable packaging with a much-reduced CO2 emissions rating in comparison to plastic bottles.

• The Glendower operates a 1 Guest 1 Napkin Policy – this has significantly reduced paper wastage and laundry costs.

• Full waiter service for all meals including breakfast – reduces food wastage by 80% in comparison to our previous breakfast buffet, this has been in operation since 2020.

• The Glendower reduces food waste through a policy of pre-orders for all banquet services. The Glendower operates a daily specials addition to its standard menu using in-season products again reducing waste. Reduced our paper usage by 60% by updating our digital processes, including on-line check in and email of invoices since 2022. The Glendower reuses small breakfast jam jars to serve cold sauces e.g. tomato sauce. We promote the use of local public transport both to staff & guests, with information and timetables readily available. We provide safe secure cycle storage for guests and staff.

Corporate & Social Responsibility

The Glendower aims to be at the heart of our local community, through our services including accommodation, weddings and special events, funerals, functions and food and beverage offerings. We also support and engage with community projects, provide regular facilities for charitable foundations with food donations, hotel vouchers and complimentary room hire. We partner closely with a local golf club promoting healthy and active hotel stays. We have healthy and valuable relationships with local food suppliers across the Northwest ensuring the best of local fresh foods. The Glendower has built corporate relationships with a number of local businesses’ bringing guests to the Fylde on a daily basis. Through staff training and direct communication, the entire Glendower Team are aware of and involved in our environmental goals and commitments.  This is an All for One philosophy which as a responsible employer the Glendower Board fully support and encourage.

Diversity & Inclusion Policy Purpose:
The Glendower Hotel is committed to fostering an inclusive environment that respects and values the diversity of our guests, staff, and stakeholders. This policy outlines our commitment to equality, diversity, and inclusion in all aspects of our operations.

Scope
This policy applies to all employees, guests, contractors, and visitors at the Glendower Hotel.

Policy

Commitment to Diversity and Inclusion:

• We are dedicated to promoting equality and preventing discrimination based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, as outlined in the Equality Act 2010. We strive to create a welcoming environment where everyone feels valued and respected.

Workplace Practices:

• Recruitment, promotion, and training opportunities are based on merit and are free from bias.

• We provide reasonable adjustments to accommodate employees with disabilities.

• All staff are encouraged to participate in diversity and inclusion training to understand their rights and responsibilities.

Guest Services

• We ensure that our services are accessible to all guests, including those with disabilities.

• We respect and accommodate the diverse cultural and religious needs of our guests.

Anti-Discrimination Measures

• Any form of bullying, harassment, victimisation, or unlawful discrimination will not be tolerated.

• Complaints related to discrimination will be taken seriously and addressed promptly.

Monitoring and Review

• We regularly review our policies and practices to ensure they remain effective and relevant.

• Feedback from staff and guests is encouraged to help us improve our diversity and inclusion efforts.

Responsibilities
All employees are responsible for upholding this policy and contributing to an inclusive workplace. Managers have additional responsibilities to ensure compliance and address any issues that arise.

Review and Amendments
This policy is subject to periodic review and may be amended as necessary to reflect changes in legislation or best practices.   

Glendower Hotel Access Statement Purpose
To ensure the safety, security, and comfort of all guests and staff The Glendower Hotel has established the following access policy.

Scope
This policy applies to all guests, visitors, and staff members within the premises of the Glendower Hotel

Policy

Guest Access

Guests must present a valid ID and reservation confirmation upon check-in if required. Room keys are issued to registered guests only and must be returned upon check-out. Guests are responsible for their room keys and should report any loss immediately.

Visitor Access

Visitors must register at the front desk and provide a valid ID. Visitors are allowed in guest rooms only with the permission of the registered guest. Visitors must leave the premises by 11pm unless otherwise authorised or part of an event.

Staff Access

Staff members must wear name identification badges at all times. Access to guest rooms by staff is limited to cleaning, maintenance, and emergency situations. Staff must respect guest privacy and follow proper procedures when entering rooms.

Restricted Areas

Certain areas of the hotel, such as administrative offices, storage rooms, and maintenance areas, are restricted to authorised personnel only. Unauthorised access to these areas is strictly prohibited.

Security Measures

Surveillance cameras are in operation throughout the hotel premises for security purposes.Personnel are available 24/7 to assist with any access-related issues.

Compliance

All guests, visitors, and staff are expected to comply with this policy.Violations may result in removal from the premises and/or legal action.

Review and Amendments
This policy is subject to periodic review and may be amended as necessary to ensure continued safety and security. Please contact us on 01253 723241 should you have any questions.